Audiologists are feeling the strain: every minute spent on documentation means a minute lost to patient counseling. As we move patients through appointments as efficiently as possible, we worry: are we also supporting patients emotionally and psychologically? Do patients know we care, or does it matter? If it does, how can we convey that care (i.e., psycho-emotional support) within our time constraints? This session will present outcomes from a 6-week course, wherein audiologists were tasked to test out a set of counseling strategies in their work settings. Did they find a way to balance efficiency with “heart”?

Learning Objectives:
1. Attendees will be able to name three counseling strategies designed to convey care within limited timeframes.